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Social Know How CIC is an independent Community Interest Company which means that we do not have any shareholders and are led only by our strong social values.

It also means that our assets are locked for community benefit. Any profits we make are reinvested into activities that maximise social impact.

About Social Know How

We are passionate about helping entrepreneurial individuals, organisations and communities to develop and grow. By focusing on outcomes and impact, we create a strong evidence base for organisations to pilot, expand or replicate their work elsewhere ­ building upon and sharing success.

We only work with organisations that share our social values. We only work on projects that deliver benefits for the community. We are members of the Social Value UK and the SROI Network. We have signed the Liverpool Social Value Charter.

Our services include social impact analysis and accounting, project development and management, and social enterprise support. We use best practice methodologies and tools that we have developed through our 18 years of experience.

We also bring a network of Associates to deliver additional specialist services, helping to plug any gaps in your in-­house team.

We are based in Liverpool, working across the North West, North Wales and nationally in the UK. We love working with organisations who share our passion for evidence ­based social change. 

Our current work includes

  • social impact evaluation of a short breaks programme for a charity in Cheshire that works with profoundly disabled children and their families
  • development of a social impact strategy (inc. social impact measurement) for a community development trust and social landlord in Merseyside
  • social impact evaluation of a mentoring programme for young people leaving local authority care in Liverpool
  • social impact evaluation of a ‘back to work’ programme for long term unemployed people across the Liverpool City Region focusing on building professional networks in emerging labour markets 
  • project management of a regeneration scheme on the banks of the River Dee in North Wales
  • social media and event management for a health & housing partnership in North Wales
  • social impact analysis of an environmental behaviour change program for a North West England local authority

If you’re interested in working with us, we’d love to hear from you

About Helen

Social Know How CIC was founded and is led by Helen Ball.Helen Ball Social Know How

Helen established Social Know How CIC because she is passionate about evidence­ based social change. Her whole career has been about making a difference and helping values ­led organisations and projects to develop and grow.

Bringing over 18 years’ experience, Helen has created, delivered and measured the impact of a wide variety of major programmes across housing and regeneration, community and environmental enterprise, digital inclusion, health and wellbeing, training and development, and EU­ funded business support. She has also commissioned research and evaluation services, co­-ordinating the evaluation of a 5-year £10M Big Lottery funded programme that supports people with multiple complex needs.

Helen has a BSc Social Policy, Masters in Social Enterprise, is a qualified teacher in adult education and experienced facilitator, and member of Social Value UK and is an accredited SROI Practitioner.

Helen lives in Liverpool with her husband Ken and their much­ loved dogs. When she’s not maximising and measuring social value here in the UK, Helen enjoys regular trips to the beautiful island of Cyprus.

If you would like to know more about what we do

Contact us today!

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